PRIVACY POLICY

This Billing and Chargeback Policy explains how payments are processed, how billing issues are handled, and the procedures related to chargebacks and payment disputes.

By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. Payment Authorization

By placing an order, customers authorize GEM COLORADOS LLC to charge the selected payment method for the total purchase amount, including applicable taxes and shipping fees.

All transactions are processed securely through trusted third-party payment providers.


2. Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

3. Fraud Prevention Measures

We actively monitor transactions for potential fraud and unauthorized activity.

Orders may be reviewed, delayed, or canceled if they are flagged by our fraud prevention systems or if verification information cannot be confirmed.

To protect our customers and our business, we reserve the right to request additional verification before processing an order.


4. Billing Errors

If you believe you have been charged incorrectly, you must contact our support team promptly.

Billing concerns must be reported within a reasonable timeframe to allow investigation and resolution.


5. Chargebacks as a Last Resort

Customers agree to contact our support team and allow us the opportunity to resolve any billing, shipping, or product-related issues before initiating a chargeback or payment dispute.

Chargebacks should only be used as a last resort when a resolution cannot be reached through our support channels.


6. Chargeback Evidence Submission

In the event of a chargeback, we reserve the right to submit all relevant documentation to the payment processor, including but not limited to:

  • Order confirmation details
  • Proof of payment authorization
  • Shipping and tracking confirmation
  • Delivery confirmation
  • Customer communication records

7. Abuse and Excessive Disputes

Excessive or abusive chargebacks may result in permanent restriction from future purchases.

We reserve the right to refuse service to customers who engage in fraudulent or abusive dispute behavior.


8. Contact Information

For billing or payment-related questions, please contact our support team:

Email: support@empireclubcs.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Response Time: Within 24–48 business hours