SHIPPING POLICY

At COLORADOS LLC, we are committed to providing a transparent and reliable shipping experience for customers within the United States. This Shipping Policy outlines processing times, delivery estimates, carrier information, and responsibilities related to order fulfillment.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email containing your tracking information.

2. Shipping Destinations

We currently ship exclusively within the United States.

3. Shipping Origin & Fulfillment Model

COLORADOS LLC operates as a dropshipping business. Your order is fulfilled and shipped directly from our supplier's warehouse to your doorstep — we do not hold physical inventory.

Our products may be shipped from international fulfillment centers, depending on inventory availability and logistics optimization. Shipping origins may include, but are not limited to:

  • China
  • Hong Kong
  • Germany
  • France

We partner with trusted suppliers to bring you premium timepieces shipped straight to you without intermediary warehousing delays.

4. Estimated Delivery Time

Estimated delivery time is 7–20 business days after shipment.

Delivery times are estimates and may vary due to factors beyond our control, including:

  • Carrier operations
  • Customs clearance procedures
  • Weather conditions
  • High-demand periods

5. Carriers

Orders are shipped using reliable carriers, including:

  • USPS
  • International logistics partners when shipping from overseas fulfillment centers

6. Tracking Information

All orders include tracking information. Tracking details will be sent via email once the order has been shipped. Customers may track their orders using the following pages:

Tracking updates may take up to 24–72 hours to appear after shipment confirmation.

7. Customs, Duties, and Taxes

Customers will not be charged additional customs duties or import taxes.

In the event of any customs-related issues, full responsibility lies with us, and customers will not be required to take any action or pay additional fees.

8. Third-Party Supplier Disclosure

In accordance with Shopify's Terms of Service and applicable consumer protection regulations, we disclose that COLORADOS LLC uses third-party suppliers to source and fulfill all orders.

Your purchase is made directly with COLORADOS LLC (EIN: 61-2305190), a registered Florida LLC. We are the merchant of record for all transactions and are fully responsible for your order, refunds, and customer support.

9. Incorrect Address

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delivery delays, lost packages, or failed deliveries caused by incorrect or incomplete address details provided by the customer. Orders shipped to an incorrect address are not eligible for replacement or refund.

10. Lost, Delayed, or Missing Packages

If tracking information indicates that a package is delayed or missing, customers must contact our support team before initiating any external claims or payment disputes.

We will review each case individually and provide an appropriate resolution, which may include reshipment, refund, or an alternative solution.

11. Returns & Refunds

  • Return window: 30 days from delivery date
  • Condition: Items must be unused and in original packaging
  • Refunds: Processed within 5–7 business days after we receive confirmation from our supplier

For damaged or defective items, please send a photo to our email and we will arrange a replacement or full refund at no cost to you.

12. Contact Information

For shipping-related inquiries, please contact our support team:

COLORADOS LLC 7901 4th St N, STE 300 — St. Petersburg, FL 33702, United States


Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST) Response Time: Within 24–48 business hours