SHIPPING POLICY

At GEM COLORADOS LLC, we are committed to providing a transparent and reliable shipping experience for customers within the United States.

This Shipping Policy outlines processing times, delivery estimates, carrier information, and responsibilities related to order fulfillment.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email containing your tracking information.

2. Shipping Destinations

We currently ship exclusively within the United States.

3. Shipping Origin

Our products may be shipped from international fulfillment centers, depending on inventory availability and logistics optimization.

Shipping origins may include, but are not limited to:

China
Hong Kong
Germany
France

4. Estimated Delivery Time

Estimated delivery time is 7–20 business days after shipment.

Delivery times are estimates and may vary due to factors beyond our control, including:

Carrier operations
Customs clearance procedures
Weather conditions
High-demand periods

5. Carriers

Orders are shipped using reliable carriers, including:

USPS
International logistics partners when shipping from overseas fulfillment centers

6. Tracking Information

All orders include tracking information.

Tracking details will be sent via email once the order has been shipped. Customers may track their orders using the following pages:

Tracking updates may take up to 24–72 hours to appear after shipment confirmation.

7. Customs, Duties, and Taxes

Customers will not be charged additional customs duties or import taxes.

In the event of any customs-related issues, full responsibility lies with us, and customers will not be required to take any action or pay additional fees.

8. Incorrect Address

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delivery delays, lost packages, or failed deliveries caused by incorrect or incomplete address details provided by the customer. Orders shipped to an incorrect address are not eligible for replacement or refund.

9. Lost, Delayed, or Missing Packages

If tracking information indicates that a package is delayed or missing, customers must contact our support team before initiating any external claims or payment disputes.

We will review each case individually and provide an appropriate resolution, which may include reshipment, refund, or an alternative solution.